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Support

ZeroTier provides several ways to help you connect, troubleshoot, and get the most out of your network. Whether you're exploring the platform, solving a technical issue, or managing an enterprise deployment — we're here to help.

Getting Started & Troubleshooting​

New to ZeroTier? Start with our Quickstart Guide to set up your first network in minutes.

Having an issue? Visit our FAQ & Troubleshooting Guide for common questions, configuration tips, and step-by-step solutions.

Community Support​

If you're using ZeroTier's free plan, our community is the best place to get help fast. Join the conversation on Reddit (r/zerotier) or X (formerly Twitter) to share insights, ask questions, and learn from other ZeroTier users and network experts.

Direct Support for Subscribers​

Subscribers on our paid plans have access to direct support from the ZeroTier team.

We're here to help with escalated technical issues, deployment questions, and account support.

Support Hours: Monday–Friday, 8:00 AM – 5:00 PM Pacific Time (Los Angeles) (excluding U.S. holidays)

Support Contact: [email protected]

Status & System Health​

You can always check the real-time status of the ZeroTier platform and network services at status.zerotier.com

We post live updates about:

  • Platform availability and uptime
  • Scheduled maintenance
  • Incident history and resolutions

If you're experiencing connectivity issues, we recommend checking the status page first before opening a support ticket.